Records without an owner

Why it matters

30% of contacts (15,000 of 50,000 records) have no owner. The check scores the worst object; every assessed object's figure is listed below. Ticket ownership is assessed in the Service area.

What to do

Either build a routing workflow to assign owners, or accept and document the unowned segment.

RevOps · About 4 hours · You can do this

How to fix it

1. Create a view of records with no owner for each listed object.
2. Decide which segment should be owned and by whom, then bulk-assign or use a rotation workflow.
3. Add owner assignment to the forms, imports and integrations that create these records.